Crua FAQ

• How do I join the Crua Community newsletter?
• How do I unsubscribe from Crua Community emails?
• I forgot my password. How do I reset it?

• CRUA CULLA V2 Information-Updated 08.06.2023
• Crua Sleep System UPDATED 30th May
• Crua Crucoon UPDATED May 30th
• CRUA CULLA V2 IS LAUNCHING! Updated 16.05.2023
• Crua Crucoon UPDATED May 10th
• Crua Crucoon UPDATED April 12th
• Crua Sleep System 4 Season Quilt UPDATED March 27, 2023

See all articles in Crowdfunding Project Updates →

• AER/AER Maxx shipping information UPDATED: 21.07.2023
• Customer Service Opening Hours
• Three websites! US/UK/EU
• My discount code doesn't work!
• U.S. Military discount-GovX ID
• How can I leave a product review?
• How bulky or heavy are the tents?

• Its a big purchase and I'm having a hard time deciding. What can I do?

• What Culla fits my tent?
• Do I need to buy an additional groundsheet?
• Do I need to buy a pump?
• I'm having a hard time zipping the door on the Crua Tri. Is there an issue?
• What is the quality of the materials used?

• Do you have a Guarantee?
• Is there a warranty on your tents?
• Return Policy

• Do I have to be at home when my order arrives?
• Do you offer free shipping?
• How can I track my order?
• How come I did not receive an Order Confirmation or Shipping Notification email?
• How long will it take to receive my tent?
• Where do you ship to?
• My tracking number doesn't work!

• How effective is sound insulator?
• Is the tent breathable?
• What is Temperature Regulation/ Insulation?