Info

  • AER/AER Maxx shipping information UPDATED: 21.07.2023

    Please find the updated information about the status of the AER and the AER Maxx below The container for the AER and the AER Maxx got on the water! This means, we can provide you with a Vessel tracking number, where you can also track the movement of the containers. Please find the tracking inf...

  • Customer Service Opening Hours

    We try our best to help you out with your questions as fast as we can, but please keep in mind that Customer Service operates Monday-Friday 8-17 GMT excluding Irish Public Holidays.* We are able to answer phone calls within our operation times only, but you can always leave a message, and we'll c...

  • Three websites! US/UK/EU

    We launched 3 websites, based on your location to make the ordering process clear and easy for you! Please note, that the website should automatically bring you to your "local" site, which means, you will see items and will be able to order them only, if they are available in the warehouse near ...

  • My discount code doesn't work!

    Please note that discount codes on our website do not work on sales items, rooftop tents, or on refurbished products. You can use only one discount code at a time. If you still experience some issues with your discount code, please reach out to us at info@cruaoutdoors.com

  • U.S. Military discount-GovX ID

    Here at Crua we truly do appreciate and thank you for your service and to give something back we have teamed up with GovX. We are providing 10% off selected products from our store when you checkout using your GovX ID. This offer is eligible for: Current & Former U.S. Military Military Spou...

  • How can I leave a product review?

    We are always happy to get any and all feedback from our customers and the Crua Community. To leave us a product review, you don’t have to do anything else other than go on the product site, scroll down to the bottom, and click on “write a review”.

  • How bulky or heavy are the tents?

    Some of our tents, especially our larger tents, are heavier than traditional tents for the following reasons: We use high-grade, high-quality materials. The poly-cotton material is far better and more efficient than polyester. We use the strongest steel poles in the sector to provide extra secur...