Do I have to be at home when my order arrives?
Your order will be delivered by courier and will require a signature on arrival. If no one is available to sign for the delivery, a card will be left with instructions on how to proceed. We do not deliver to postal boxes.
For more remote locations, please allow a little longer for delivery.
Do you offer free shipping?
We offer free shipping to the USA* and the EU.
*Main land USA only. Free shipping is not available to Alaska or Hawaii.
How can I track my order?
When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details and your tracking number, which you can track via online portal.
If you have further questions or issues regarding tracking, you can reach us at firstname.lastname@example.org...
How come I did not receive an Order Confirmation or Shipping Notification email?
If you've checked your spam and trash folders and still cannot locate your confirmation or shipping emails, send us a quick request here.
How long will it take to receive my tent?
We will make every effort to get your tent out to you as soon as possible. All orders ship Monday – Friday, excluding federal holidays within the United States. For Standard UPS Ground shipping: orders must be placed by 4.30 pm Eastern Standard Time (EST) to be processed on the same business day...
Where do you ship to?
We ship anywhere in the world, with free shipping to the EU and the contiguous USA.