• Do I have to be at home when my order arrives?

    Your order will be delivered by courier and will require a signature on arrival. If no one is available to sign for the delivery, a card will be left with instructions on how to proceed. We do not deliver to postal boxes. For more remote locations, please allow a little longer for delivery.
  • Do you offer free shipping?

    Where possible, we offer free shipping on items in the USA and in the EU*. Any shipping fees that may apply will be calculated at checkout. Please note, any items shipped outside of the EU or the USA may incur customs and duties fees. These fees are outside of the shipping fees collected by Crua....
  • How can I track my order?

    When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details and your tracking number, which you can track via online portal. If you have further questions or issues regarding tracking, you can reach us at
  • How come I did not receive an Order Confirmation or Shipping Notification email?

    If you've checked your spam and trash folders and still cannot locate your confirmation or shipping emails, send us a quick request here.
  • How long will it take to receive my tent?

    We will make every effort to get your tent out to you as soon as possible. All orders ship Monday – Friday, excluding public/federal holidays. Packages do not ship from our distribution centers on the following holidays: New Year’s Day Martin Luther King Jr. Day President’s Day Memorial Day 4th ...
  • Where do you ship to?

    We ship anywhere in the world, however, shipping outside of the USA or the EU, we would ask you to contact Crua to obtain a proper shipping quote.