Do you have a Guarantee?

We at Crua Outdoors believe that we’re making the highest quality, most comfortable and innovative tents in the world. And we’re confident that you’ll agree – that’s why we’re offering a risk-free money back guarantee. Order any Crua tent online and, if for any reason, you’re not completely satisfied with it, contact us within 30 days to receive a complete refund.  Some restocking fees may apply.

The money back guarantee period expires 30 days after the day you received your goods. If the period expires on a non-working day, your deadline is extended until the next working day. Crua Outdoors will issue a refund within 14 days from receipt of the unused goods. The refund will include any shipping charges you paid when you made your purchase. However, Crua Outdoors may charge additional delivery costs if you specifically requested non-standard (express) delivery. All refunds will be less a 9% re-stocking fee for used items and a 23% restocking fee for any used items.

The customer will be responsible for paying the costs of returning the goods.